Refund Policy

Last updated November 14, 2026

We want you to love your dog's storybook. If something is not right, email info@doggystale.com within 14 days of purchase and tell us what happened.

When we refund

• Your book failed to generate, or the PDF will not open or download.
• You were charged more than once for the same book.
• The book has a clear technical problem, like missing pages or broken images.

Where we can, we will first offer to fix or remake the book. If that does not solve it, we refund the full $5.00 to your original payment method.

When we may not refund

Because every book is custom-made and delivered instantly, we generally do not refund for a change of mind, a typo you entered in your dog's name, or differences in artistic style. If you are unhappy for another reason, write to us anyway. We read every message and try to make it right.

How refunds work

Refunds go back through Stripe to your original payment method and usually appear within 5 to 10 business days, depending on your bank. When a book is refunded, its download access ends.